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Health iPass


Check-In and Payments are as Easy as 1,2,3!

Muskegon Surgical Associates is committed to providing you with the highest quality care, as well as delivering the patient experience the modern healthcare consumer is seeking. That’s why Muskegon Surgical Associates has recently partnered with Health iPASS, a software-based patient revenue cycle solution that provides you, the patient, with convenient and flexible payment options and lets you know what you owe before, at, and after your visit.

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Patient FAQ

Health iPASS Frequently Asked Questions

In an effort to simplify your experience when receiving care and to make the payment process transparent and convenient, we are introducing the new Health iPASS Patient Check-In and Payment System.

1. How will I receive my check-in information?

Before your visit, you will receive an appointment reminder email giving you instructions and information about yourcheck-in options.

2. What is the card-on-file system?

This payment program will securely store your credit/debit/HSA payment information “on-file” with Health iPASS.Once your insurance company processes the claim, you will receive an email notifying you of any remaining patientbalance from today’s visit. We will automatically deduct that balance from the card-on-file five to seven businessdays later.

3. Is my information protected?

Absolutely! Your credit card information is safe and protected. All financial information is fully encrypted maintainingcompliance with all the industry standards.

4. How long will you store my payment information?

Once today’s visit has been paid in full, this arrangement expires, and your credit card information will no longer bekept on file. After your insurance has processed the claim, you’ll receive the final patient responsibility (out-of-pocket) amount and payment due date via email. If there is any outstanding balance, that amount will be charged usingyour chosen payment method on the due date and a receipt will be emailed to you.

5. How much will I be charged?

You will only pay what you owe for this visit after co-pay and insurance. You will not be charged again once your post-insurance balance for this visit has been collected.

6. How will I know when I will be charged?

You will receive an email notification indicating the amount owed and date of the transaction after your insurancecompany has paid the claim. A final transaction receipt will then be emailed to you for your records.

7. What if I decide to change the payment arrangement?

You can make alternative arrangements such as changing the payment type or setting up a payment plan by calling our Billing Office number at (231) 739-1962.

Thank you for choosing Muskegon Surgical Associates for your healthcare needs!